Privacy Policy

Summary of Key Points

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide when you register on the Services, express an interest in our products, participate in activities, or contact us. The personal information we may collect includes:

• Names, phone numbers, email addresses, mailing and billing addresses, job titles, usernames and passwords, contact preferences.
• Location data (GPS and service location information).
• KYC verification information including Aadhaar card, PAN card, profile photographs, and verification documents.
• Service booking history and job-related information.
• Device information and application usage analytics.

Sensitive Information

When necessary and with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• Social security numbers or other government identifiers.
• KYC verification documents including Aadhaar card, PAN card, government-issued identification documents, and profile photographs submitted for worker, contractor, and agency verification.

Payment Data

We may collect data necessary to process your payment, such as your payment instrument number and associated security code. All payment data is handled and stored by Razorpay. You may find their privacy notice at https://razorpay.com/privacy/.

ZapServe uses Razorpay as its payment processing partner. Payment information is processed directly by Razorpay and is not stored on ZapServe servers. ZapServe may receive limited transaction details required for booking management, refunds, cancellations, dispute resolution, settlement processing, and customer support.

Social Media Login Data

We may provide you the option to register using your existing social media account (e.g. Facebook, X). If you choose this, we will collect certain profile information from the social media provider. Please refer to the section 'How Do We Handle Your Social Logins?' below for further details.

Application Data

If you use our application(s), we may also collect the following if you grant access or permission:

• Geolocation Information – We may request access to track location-based information from your mobile device, either continuously or while using our app, to provide location-based services.
• Mobile Device Access – We may request access to your device's camera, storage, microphone, and location services (GPS) for worker matching, service delivery, navigation, and location-based service discovery.
• Mobile Device Data – We automatically collect device information such as your mobile device ID, model, manufacturer, operating system, version, IP address, browser type, hardware model, and Internet service provider.
• Push Notifications – We may request to send you push notifications regarding your account or features of the application. You may opt out in your device settings.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. This information is primarily used to maintain the security and operation of our Services and for internal analytics.

Specific types of automatically collected data include:

• Log and Usage Data – IP address, device info, browser type, pages/files viewed, search queries, date/time stamps, system activity, and crash reports.
• Device Data – IP address, application identification numbers, location, browser type, hardware model, Internet service provider, operating system, and system configuration.
• Location Data – GPS and other technologies to collect geolocation data. You may opt out by disabling location settings on your device, though certain features may be affected.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Information Collected from Other Sources

We may obtain information about you from public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties. This information may include mailing addresses, job titles, email addresses, phone numbers, intent data, IP addresses, social media profiles, and custom profiles, for purposes of targeted advertising and event promotion.

2. How Do We Process Your Information?

We process your personal information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for the following reasons:

• Account Creation & Authentication – To allow you to create and manage your account and keep it in working order.
• Service Delivery – To provide you with the services you have requested.
• User Support – To respond to your inquiries and resolve issues related to services.
• Administrative Communications – To send details about our products, services, terms, and policy changes.
• Order Fulfilment – To fulfil and manage your orders, payments, returns, and exchanges.
• User-to-User Communications – To enable in-app communication between users.
• Feedback Collection – To request feedback and improve the platform experience.
• Marketing & Promotions – To send marketing communications in accordance with your preferences. You may opt out at any time.
• Platform Security – To monitor for fraud, enforce policies, and keep our platform safe.
• Analytics & Improvement – To identify usage trends, evaluate the effectiveness of promotional campaigns, and improve our Services.
• Legal Compliance – To comply with our legal obligations, respond to legal requests, and exercise or defend our legal rights.
• KYC Verification – To verify the identity and eligibility of workers, contractors, and agencies using submitted verification documents.
• Service Matching – To match customers with suitable nearby workers, contractors, and agencies based on service requirements and location.
• Payment Processing – To process payments, refunds, cancellations, settlements, and other transaction-related activities.
• Fraud Prevention & Platform Safety – To detect fraudulent activity, enforce platform policies, resolve disputes, and maintain user safety and platform security.

3. When and With Whom Do We Share Your Personal Information?

We may share information in specific situations and with the following categories of third parties. We have contracts in place with our third parties, which are designed to help safeguard your personal information. They cannot use your data beyond our instructions and commit to protect it.

Categories of third parties we may share personal information with:

• Cloud Computing Services
• Communication & Collaboration Tools
• Data Analytics Services
• Data Storage Service Providers
• Government Entities
• Payment Processors
• Performance Monitoring Tools
• User Account Registration & Authentication Services
• Website Hosting Service Providers
• AI Platforms
• Sales & Marketing Tools

Other Sharing Situations

• Business Transfers – We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Google Maps Platform APIs – We share information with Google Maps Platform APIs (e.g. Google Maps API, Places API) to retrieve location-specific information, including current device location, saved service addresses, worker service locations, job location information, distance and route information, and location-based service matching data. Location data may be cached on your device for up to twelve (12) months.
• Other Users – When you share personal information publicly (e.g. posting comments), such information may be viewed by all users and made publicly available. Other users may view your profile descriptions and communicate with you within our Services.
• Offer Wall – Our application(s) may display a third-party hosted 'offer wall' that allows advertisers to offer virtual currency or gifts. A unique identifier (e.g. user ID) will be shared with the offer wall provider to prevent fraud and credit your account.

4. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. These technologies help us maintain security, prevent crashes, fix bugs, save preferences, and assist with basic site functions. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services. We may use Google Analytics Advertising Features including Remarketing with Google Analytics. To opt out of being tracked by Google Analytics, visit https://tools.google.com/dlpage/gaoptout. You may also opt out through Google Ads Settings, http://optout.networkadvertising.org/, or http://www.networkadvertising.org/mobile-choice.

5. How Do We Handle Your Social Logins?

Our Services offer you the ability to register and log in using your third-party social media account details (like Facebook or X). Where you choose to do this, we will receive certain profile information from your social media provider, which may include your name, email address, friends list, and profile picture, as well as other information you choose to make public. We will use the information we receive only for the purposes described in this Privacy Notice. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than twelve (12) months past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Important: Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. What Are Your Privacy Rights?

You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing Your Consent

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us. Please note that this will not affect the lawfulness of the processing before its withdrawal.

Opting Out of Marketing Communications

You can unsubscribe from our marketing and promotional communications at any time by:

• Clicking on the unsubscribe link in the emails that we send.
• Replying 'STOP' or 'UNSUBSCRIBE' to the SMS messages that we send.
• Contacting us using the details provided in the 'How Can You Contact Us?' section.

You will then be removed from marketing lists. However, we may still communicate with you for service-related, administrative, or non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided.
• Request account deletion through the ZapServe mobile application or by contacting ZapServe Support.

Certain information may be retained where required for legal, regulatory, fraud prevention, dispute resolution, KYC verification, or operational purposes.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, or comply with applicable legal requirements.

Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove or reject cookies, this could affect certain features or services.

If you have questions or comments about your privacy rights, you may email us at zapserveindiaofficial@gmail.com.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

10. KYC Verification Policy

ZapServe may require workers, contractors, agencies, and other service providers to complete identity verification (KYC) before accessing certain platform features. Verification documents may include government-issued identification, photographs, business documents, and other information required for platform safety, fraud prevention, and regulatory compliance. ZapServe reserves the right to approve, reject, suspend, or revoke accounts based on verification status and compliance with platform policies.

11. Payments, Cancellations, and Refund Policy

Payments made through ZapServe may be held until successful completion of the booked service. Cancellation charges may apply based on the time of cancellation and the service status. Refund eligibility, cancellation fees, dispute resolution, and payment settlements shall be governed by ZapServe's applicable policies. ZapServe reserves the right to withhold, reverse, or adjust payments in cases involving fraud, disputes, policy violations, or incomplete services.

12. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13. How Can You Contact Us About This Notice?

14. How Can You Review, Update, or Delete the Data We Collect From You?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To request to review, update, or delete your personal information, please fill out and submit a data subject access request through the link provided in our platform, or contact us at the details provided in Section 13 above.